Homeowner and Vendor Resources
Our Mission
At Five Keys, we believe community means everything. Our mission is to provide expert HOA management that fosters connection, stability, and long-term success. Through our Five Keys to Community Success—proactive communication, follow-through, strategic financial planning, strong vendor partnerships, and foresight—we give HOA boards the guidance they need to create communities where every homeowner feels welcome, informed, and supported.
Homeowner Resources
Find frequently requested forms and links below. If you don’t see what you’re looking for, please Contact Us.
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Log in to your client portal here:
https://home.fivekeyscm.com/login
to find everything you need, including:
Make a Payment
Modify Your Account
Request Maintenance
Review Covenant Request History
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Make a payment easily online when you log in to the client portal:
https://home.fivekeyscm.com/login
You may also mail your payment to:
PO Box 173926
Denver, CO 80217-3926 -
You can issue a maintenance request from within your Home Owner portal. Log in here.
For an emergency request please call our emergency service line:
Emergency Service: 720.961.5150
(365 days a year, 24/7) -
Need architectural changes? Some change requests may include:
Painting your front door a new color
Changing the siding on your home
Adding a dog run
Adding a new porch or patio
Changing the color of your shutters
Putting up a new fence
Adding play equipment to your yard
Just to name a few . . .
Please fill out the Architectural Change Request and send it along with supporting documentation to:
MAIL TO:
Five Keys
7936 E Arapahoe Court, Suite 1000
Englewood, CO 80112
EMAIL: solutions@fivekeyscm.com -
For our real estate partners, you may need the appropriate resale documents. To expedite your resale document requests, we have partnered with CondoCerts.
You’ll be able to find the following documents:
CCR’s
Condo Questionnaires
Status Letters
Minutes / Financials / Budgets
If you have questions on how to use CondoCerts or are using it for the first time, please take a minute to review the instructions.
Partner & Vendor Resources
Whatever it is, the way you tell your story online can make all the difference.
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To ensure compliance and maintain accurate records, you’ll first need to complete our vendor verification process in order to qualify as a preferred business partner for Five Keys Community Management and its Associations.
Click here to begin the verification process.Invoice Processing & Payment:
Invoices are processed promptly but require approval from two board members, which may take up to three weeks.
To expedite approval, include detailed information and relevant photos with your invoices.
ACH payment options are available—contact accounting@fivekeyscm.comto enroll.
Submitting Invoices:
By Email:invoices@fivekeyscm.com
By Mail:
Association Name
c/o Five Keys Community Management
PO Box 3599
Englewood, CO 80112Please ensure insurance certificates remain updated to avoid delays. If you have any questions, feel free to reach out—we look forward to working with you!
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For our real estate partners, you may need the appropriate resale documents. To expedite your resale document requests, we have partnered with CondoCerts.
You’ll be able to find the following documents:
CCR’s
Condo Questionnaires
Status Letters
Minutes / Financials / Budgets
If you have questions on how to use CondoCerts or are using it for the first time, please take a minute to review the instructions.
Your time is valuable, if you don’t find what you need here, please Contact Us.
Board Member Resources
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In addition to support from our team, you may also find it beneficial to explore these outside resources.
Rocky Mountain Chapter of CAI
Check this link often for numerous educational opportunities in your area. www.CAI-RMC.orgCommunity Associations Institute
To learn what is happening at a national level in the Association Industry, visit www.caionline.org
PDF Downloads
To better understand the Colorado Condominium Act, Download PDF Here. This document was provided by Orten Cavanaugh Holmes.
To better understand CCIOA and what it means to your Association. Download PDF Here. This document was provided by HindmanSanchez.DORA is another great resource. Learn more here.
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Log in to your portal here.
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Log in to your portal https://home.fivekeyscm.com/login to approve payments.
FAQs
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Make a payment easily online when you log in to the client portal: https://home.fivekeyscm.com/login
You may also mail your payment to:
PO Box 173926
Denver, CO 80217-3926 -
To access your homeowner portal, log into the portal by visiting
https://home.fivekeyscm.com/login -
Click the link to your portal, then:
Go to Menu option > My Profile > Profile Settings > My Log in > Update -
To find out what your HOA dues are or assessment fees, log in to your portal and then:
Click on the Welcome Page and then click Upcoming Charges -
To set up free autopay simply log into your portal and then:
Below Account Balance > Auto Draft: Enroll -
To request a payment plan, kindly email accounting@fivekeyscm.com
In the email, for a faster response please include the following:
Amount you can pay each month, and does this include the regular assessment amount
Notify us if you have made your first payment, and if you have not, let us know by when.
Your lot number and Association
Your call back number
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To submit ARC / ACC visit your portal and then follow this path:
Portal > Menu option > Requests > ARC/ACC -
To request resale documents visit this link.
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Log in to your portal and follow this path:
Portal> Menu option> Request> General Request > A Maintenance Request
Contact us.
solutions@fivekeyscm.com
(720) 961-5150
7936 E. Arapahoe Ct. #1000
Englewood, CO 80112
